Effective date: [January 1, 2025]
These Legal Notices (“Notices”) govern your access to and use of the websites, content, and online services operated by Top Tier Quality LLC d/b/a TopTier Technologies (“Top Tier,” “we,” “us,” or “our”). By using our sites or contacting us through them, you agree to these Notices.
These Notices cover website use. If you purchase or receive managed, project, or consulting services, your services are governed by our Master Services Agreement (MSA), Statements of Work (SOWs), or other signed terms. If there is a conflict, the MSA/SOW controls.
Top Tier Quality LLC d/b/a TopTier Technologies
Address: West Tennessee St, Tallahassee, FL 32304
Phone: +1-850-303-6415
Email: [email protected]
All text, graphics, logos, icons, photos, videos, code, and other materials on our sites are owned by Top Tier or our licensors and are protected by U.S. and international IP laws. We grant you a limited, revocable, non-exclusive license to access and view the site for your internal business use.
You may not copy, modify, create derivative works, reverse engineer, sell, or redistribute any site content without our written consent.
Trademarks. “Top Tier,” “TopTier Technologies,” our logos, and “Quality at the heart, innovation beyond boundaries” are trademarks or service marks of Top Tier. Other names and marks are the property of their respective owners.
You agree not to: (a) misuse forms or contact channels (spam, fraud, malware); (b) attempt to gain unauthorized access to systems; (c) probe or scan for vulnerabilities; (d) interfere with site operation; or (e) use automated scraping/tools except for publicly available indexing in accordance with robots.txt.
Materials on the site are for general informational purposes. They are not IT advice, security advice, legal advice, or a contractual commitment. Engage us under an SOW/MSA for professional services tailored to your environment.
Our sites may reference third-party websites, products, or services. We do not control or endorse them and are not responsible for their content, availability, or practices. Your use of third-party offerings is governed by the third party’s terms and privacy policies.
We may change, suspend, or terminate the site or any part of it at any time without notice. We may update these Notices from time to time; the “Effective date” reflects the latest revision.
THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT GUARANTEE THE SITE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOP TIER AND ITS OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE WILL NOT EXCEED $100.
You agree to defend, indemnify, and hold harmless Top Tier and our personnel from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your misuse of the site or violation of these Notices.
These standard risk allocations apply to our managed and project work unless your signed MSA/SOW states otherwise:
Authorized Access. You authorize our personnel and tools to access your systems (remotely and onsite) for the purposes defined in the MSA/SOW and agree to maintain appropriate admin accounts, VPN/firewall rules, and safety access.
Customer Responsibilities. You are responsible for: accurate asset and credential information; licensing for third-party software; physical security of your locations; and timely approvals/change windows.
Backups & Data Protection. Backup/DR outcomes depend on scope, retention, and storage you select. If you decline recommended backup, immutability, or testing, you accept the risk of data loss and extended recovery times.
Security. No security measure is foolproof. We implement controls per scope and best practices, but you acknowledge residual risk (including phishing, zero-day exploits, insider misuse, and third-party breaches).
Third-Party Services. Cloud or vendor services (e.g., Microsoft 365, security tools, ISPs) are provided under their own SLAs/terms. We are not liable for third-party outages or defects.
Force Majeure. Neither party is liable for delays or failures due to events beyond reasonable control (e.g., severe weather, utility failures, war, terrorism, labor actions, major vendor outages).
Safety. Onsite work depends on safe workspace and compliance with building/site rules. Work at height, confined spaces, or hazardous areas requires appropriate lift/permits and a safe environment.
Change Control. Production changes follow mutually agreed maintenance windows, approvals, and rollback plans. Emergency work may be performed to restore service, with post-incident documentation provided.
This section is a summary—the MSA/SOW is the binding agreement.
Unless expressly stated in a signed Business Associate Agreement (BAA) or SOW, we do not act as your HIPAA Business Associate and do not process cardholder data in scope of PCI DSS on your behalf. Where a BAA/SOW is in place, our obligations are limited to the defined services and systems within scope.
You agree to comply with all applicable export control and sanctions laws and not to export, re-export, or provide our services or technology contrary to U.S. law.
Your use of the site is also subject to our [Privacy Policy] and [Cookie Notice] (if applicable). We may use cookies and similar technologies to operate and improve the site. Your browser may send “Do Not Track” signals; we currently do not respond to them.
We strive to make our site accessible. If you experience difficulty accessing content, please contact us at [email protected] and we will assist you.
If you believe content on our site infringes your copyright, please send a written notice to our DMCA Agent at [email protected] with:
(a) your contact information; (b) a description of the copyrighted work; (c) the URL of the allegedly infringing content; (d) a good-faith statement that the use is not authorized; (e) a statement under penalty of perjury that your notice is accurate and you are authorized to act; and (f) your physical or electronic signature.
These Notices are governed by the laws of the State of Florida, excluding its conflict-of-laws rules. Exclusive venue and jurisdiction are the state and federal courts located in Leon County, Florida.
Questions about these Notices: [email protected] or +1-850-303-6415.
This page is a professionally drafted template and not legal advice. Laws vary by jurisdiction and industry. For a world-class MSP posture, ask your counsel to review these Notices together with your MSA, SOWs, Privacy Policy, Cookie Notice, and BAA (if needed) to ensure full compliance.
Phone: +1-850-303-6415
Email: [email protected]