Jobs & Career

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Account Manager (MSP) — Client Success & Growth
Location: Tallahassee, FL (hybrid). Occasional travel across North FL / South GA.

Role summary
You’ll own a portfolio of business clients, act as their primary point of contact, and turn great service into long-term partnerships. You coordinate tickets, projects, and renewals with engineering while driving outcomes that matter: uptime, security, and clear ROI.

• Be the trusted advisor for an assigned book of clients; run QBRs and build 12–24-month roadmaps.
• Orchestrate delivery across service desk, projects, and vendors; ensure SLAs are met and escalations are handled.
• Drive renewals, upgrades, and SOWs (backups, security, Wi-Fi, cloud) based on risk and business goals.
• Keep everything documented in our PSA (Autotask) and CRM—notes, quotes, approvals, and next steps.

• 2+ years in an MSP or B2B IT Account Manager / CSM / Project role.
• Comfortable reading MSA/SOWs, building quotes, and discussing budgets with decision-makers.
• Organized and data-driven; you live in your tasks, notes, and dashboards.
• Excellent communication, meeting facilitation, and expectation-setting; strong follow-through.

This is a self-sufficient, high-trust role where you truly own your book of business—set priorities, run QBRs, and make smart calls with engineering support when you need it. We’re hybrid by design: work from home most days, pop into the office or onsite for key meetings and client moments, and flex your schedule within client windows. The vibe is laid-back and efficient—clear goals, minimal meetings, strong documentation, and room to do your best work. We invest in you with paid certs and mentoring, modern tools, and a calm, accountable culture. Competitive base, performance bonus tied to client health/renewals, and the perks you’d expect (PTO, benefits, equipment stipend) round it out.

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